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THE EXPERIENCE OF OTHERS
How would you feel if this was you or your staff?
"It is stressful, it is frightening in lots of ways. And it’s very distressing that something you could work on for two years, can just, in a heartbeat, disappear"
"I kept asking myself if there was more I could do. Was it my fault?"
"The other impact of course is a feeling of anger, I suppose, that someone would put you through such inconvenience in an attempt to extort money from you; so mostly it was financial...I mean it was just so annoying because when you’ve got work to do you want to get on, and someone has caused you to lose half a day’s work".
"For days I just couldn’t stop crying and I felt so low, but after that, I think it did turn more to anger and wanting to fight to get my money back".
The Experience Of Others: Services
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